Last updated: 13 September 2026
These terms apply when you purchase goods from NockWorks Innovations through nockworks.com. Please read them before placing an order.
1. About us
NockWorks Innovations supplies archery products and accessories to customers in the United Kingdom.
- Email: info@nockworks.com
- Geographical business and returns address: The Barn, Forestreet, St Day, TR16 5JU
2. Products
We take reasonable care to describe and photograph products accurately. Colours may vary slightly between screens and production batches. Measurements stated on product pages are approximate unless expressly described as exact.
Some NockWorks products are made or assembled to order. Estimated production or dispatch times will be shown on the relevant product page. Selecting a standard listed size or colour does not automatically remove your statutory cancellation rights. Where a product is genuinely made to your individual specification or clearly personalised and the statutory cancellation exception applies, this will be stated clearly before you order.
3. Prices
Prices are shown in pounds sterling (GBP). NockWorks Innovations is not currently VAT registered, so VAT is not added to the displayed price. Delivery charges are shown separately before you place the order. We may correct an obvious pricing or description error before accepting an order and will contact you if this affects your purchase.
4. Orders and contract formation
After you submit an order, we will send an acknowledgement to the email address provided. This confirms receipt, not necessarily acceptance. A contract is formed when we send confirmation that the order has been accepted or dispatched. We may decline an order where a product is unavailable, payment is not authorised, delivery is not possible, or an obvious error has occurred. If payment has already been taken, it will be refunded.
5. Payment
Available payment methods are displayed at checkout. Card and supported wallet payments are processed securely by WooPayments and its payment-processing partners. We do not receive your full card number. Payment must be authorised before an order can be accepted.
6. Delivery
We currently deliver only to addresses in the United Kingdom. The standard delivery charge is £4.95 unless a different amount is shown at checkout. Dispatch and delivery estimates are not guarantees, but we will contact you if a material delay occurs. Unless another period is agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made.
You are responsible for providing a complete and accurate delivery address. Risk passes to you when the goods are delivered to you or a person you nominate. More information is available on our Delivery Information page.
7. Your right to cancel
For most goods bought online, consumers may cancel without giving a reason within 14 days after the day they, or a person they nominate, receive the goods. For an order delivered in separate parts, the period normally runs from receipt of the final part.
To cancel, send a clear statement to info@nockworks.com before the cancellation period expires. You may use the model form at the end of this page, but you do not have to. Return the goods without undue delay and within 14 days after telling us you are cancelling.
Unless the goods are faulty, incorrect or otherwise not as described, you are responsible for the direct cost and safe return of the goods. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We will refund the price and the cost of our least expensive standard delivery option within 14 days after we receive the returned goods, or after you provide evidence that they were sent back, whichever is earlier. We may withhold the refund until then. Refunds are normally made to the original payment method.
8. Cancellation exceptions
The statutory cancellation right may not apply to goods made to your specifications or clearly personalised, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, or other goods covered by a legal exception. This does not affect your rights where goods are faulty, damaged, not as described or not fit for purpose.
9. Faulty, damaged or incorrect goods
Goods must be as described, of satisfactory quality and fit for their stated purpose. If an item arrives damaged, is incorrect or develops a fault, contact info@nockworks.com with your order number and details of the issue. Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
10. Safe and appropriate use
Archery equipment must be selected, installed, inspected and used appropriately. Follow any product instructions and the bow or equipment manufacturer’s guidance. Stop using an item if it appears damaged or insecure. These terms do not exclude liability that cannot legally be excluded.
11. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to reduce the effect and will contact you where your order is materially affected. Your statutory rights remain unaffected.
12. Intellectual property
The NockWorks name, product names, original photographs, designs, text and other website material belong to NockWorks Innovations or their respective owners and may not be reproduced without permission, except where the law permits.
13. Privacy and cookies
Our Privacy Policy explains how personal information and cookies are handled.
14. Complaints
Please email info@nockworks.com with your name, order number and a clear description of the issue. We will try to resolve complaints fairly and promptly.
15. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law.
Model cancellation form
Download and print the model cancellation form (PDF)
To: NockWorks Innovations, The Barn, Forestreet, St Day, TR16 5JU, info@nockworks.com
I/We give notice that I/We cancel my/our contract for the sale of the following goods:
- Goods:
- Order number:
- Ordered on / received on:
- Name:
- Address:
- Signature (only if sent on paper):
- Date: