Who we are
We are one company operating under a few names, these are:
- NockWorks Innovations
- NockWorks Archery
- NockWorks
- NockWorks Precision
Our website is www.nockworks.com and our primary email address is info@nockworks.com
What information do we store about you?
We store information only that is relevant and necessary for the purpose it was intended.
If you have placed an order with us, we will need to store the following information:
- Name
- Invoice Address
- Delivery Address
- Email Address
- Phone Number
- Date of Birth (if purchasing age restricted products)
- Proof of Age (Where the law requires it when purchasing age restricted products)
We also store your order history and account preferences.
If you send us an email, we will store your email address and correspondence for the minimum time required.
We do not send unsolicited emails, we only send emails to those that have requested newsletters, product launch or other emails. If any of these have been subscribed to, we will store your email.
Other information collected during visits to this website and orders from this website may include:
- IP address
- Browser type
- Geographical location
- Time
- Cookies
We do not store payment or credit card information after a transaction has been made.
How do we collect it?
Information and personal data is collected when you explicitly share it with us, for example when you:
- Create an account on the website
- Make a purchase through the website or over the phone
- Join our newsletter, product launch or update emails
- Contact us via email or phone
- Engage with us on social media
What do we use it for?
Your information and data is only used for lawful and legitimate purposes. For example, when you contact us with a query or purchase through the website.
Who do we share it with?
It is sometimes necessary to share your personal data with third parties to fulfill our obligations with you. This includes:
- Your name, address and phone number with third party logistics companies to enable delivery of your orders
- Name and address may be shared with a third party company to verify suspected fraudulent activity
- We may be compelled to share your data with the police if a lawful request is made.
How do we keep it secure?
All personal data is treated as sensitive information and we take precautions to protect it.
All personal data is password protected and is restricted. Only appropriate NockWorks staff have access.
We do not store any credit or debit card numbers, all payment processing is done by a third party such as sagepay, google pay or paypal.
Checkout areas are protected using SSL encryption technology.
How long do we keep it for?
We hold your data for as long as you have a relationship with us.
Some cases require us to keep your information for minimum periods. For example, HMRC law requires businesses to retain financial records for a minimum of 6 years.
Your rights
Under GDPR you have several rights over your data, these rights are as follows:
- Right to Access – You have the right to request any information we hold on you. To request this, contact us via email with your request.
- Right to Rectification – If any information that we hold on you is incorrect, you have a right to request that it be corrected. Please email us with any corrections to be made.
- Right to Erasure – If you wish for your information to be deleted from NockWorks systems, please contact us. Please be aware that full deletion is not always possible if for legal or regulatory reasons we have to retain records.
If you have concerns
Please feel free to contact us with any questions or or concerns you have about your data being stored or processed. We will try our best to assist.
If you have further concerns over how we handle your data, you can report it to the Information Commissioner’s Office by calling 0303 123 1113 or visiting https://www.ico.org.uk/concerns
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.