Last updated: 13 September 2026
Contact info@nockworks.com before returning an item and include your order number.
Change-of-mind cancellations
For most goods ordered online, consumers can cancel within 14 days after receiving the goods without giving a reason. Tell us clearly by email before the period expires, then return the goods within a further 14 days.
You are responsible for the direct return cost unless the item is faulty, incorrect or not as described. Package returns securely and obtain proof of posting. You may inspect goods as you would in a shop, but we may deduct for diminished value caused by unnecessary handling.
Refunds
We will normally refund the product price and the cost of our least expensive standard delivery service within 14 days after receiving the goods back, or receiving evidence that they were returned. We may withhold the refund until then. Refunds are normally made to the original payment method.
Made-to-order products
A product is not automatically excluded from cancellation merely because it is made after ordering. The cancellation exception applies only where goods are genuinely made to your specifications or clearly personalised. If an item is excluded, this will be stated clearly on its product page before purchase. Your rights for faulty or misdescribed goods always remain.
Faulty, damaged or incorrect goods
Email us promptly with your order number, a description and, where helpful, photographs. We will explain the appropriate return, repair, replacement or refund arrangements and cover reasonable return costs where legally required.
Return address
The Barn, Forestreet, St Day, TR16 5JU